Shipping & FAQ

We understand that your jewelry is precious, and we want to help you maintain its beauty for years to come. To keep your pieces looking their best, we recommend storing them in a soft pouch or jewelry box when not in use. Avoid exposing them to harsh chemicals, chlorine, or saltwater, as these can damage gemstones and metals. Clean your jewelry regularly with a soft cloth and mild soap, and consider professional cleaning for intricate or delicate pieces. For pearl jewelry, use a slightly damp cloth and dry immediately. Remember, proper care will ensure your jewelry retains its brilliance and longevity.

For watches, particularly automatic winders, ensure they are kept clean and free of dust. Leather bands should be treated with appropriate leather conditioners. Check water resistance ratings and avoid submerging watches beyond those specifications. If you are unsure about the proper care for a specific piece, please contact our customer service team for expert advice.

Our jewelry and watch designs are inspired by a blend of classic elegance and contemporary trends. We source the finest materials, including precious metals, gemstones, and high-quality watch components, to create pieces that are both beautiful and durable. Our design process involves meticulous attention to detail, from the initial sketch to the final polish. We strive to create pieces that tell a story, reflecting the unique beauty and individuality of our customers. Our watch collections feature a variety of styles, from classic dress watches to robust sports watches, designed to complement any lifestyle.

Our design philosophy is to create timeless pieces that can be enjoyed for generations. We believe in the enduring beauty of handcrafted jewelry and the precision of expertly engineered watches. Each piece is a testament to our commitment to quality, craftsmanship, and artistic expression.

We offer personalized engraving services to make your jewelry or watch truly unique. Whether you wish to add a special date, initials, a meaningful quote, or a custom design, our skilled engravers can bring your vision to life. Engraving is a wonderful way to commemorate significant moments and create lasting memories. We use advanced engraving techniques to ensure precision and clarity, creating a lasting impression on your cherished piece.

Please note that engraved items are considered customized and may not be eligible for returns or exchanges. We recommend carefully reviewing your engraving details before placing your order to ensure accuracy.

All our precious metal jewellery is hallmarked according to industry standards, guaranteeing the purity and authenticity of the materials used. Hallmarks are official marks applied to precious metal items, certifying their fineness. We work with reputable assay offices to ensure that our hallmarks meet the highest standards of quality and integrity. This provides you with assurance that you are purchasing genuine, high-quality jewelry. Our hallmarks are a testament to our commitment to transparency and ethical practices.

We offer secure and reliable shipping options worldwide. Your jewelry and watches will be carefully packaged to ensure they arrive in pristine condition. We provide tracking information for all orders, allowing you to monitor your shipment’s progress. Shipping times vary depending on your location and the selected shipping method. We offer expedited shipping options for those who require faster delivery. Please refer to our shipping policy for detailed information on shipping rates and delivery times.

For high value items, we recommend insured shipping. We work with reputable carriers to ensure your purchases are delivered safely and efficiently. We also provide international shipping, but please be aware of any potential customs duties or taxes that may apply in your country.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund or exchange within [Number] days of delivery, provided the item is in its original condition and packaging. Please refer to our refund policy for detailed information on eligibility and procedures. Customized or engraved items may not be eligible for refunds or exchanges, except in cases of manufacturing defects.

To initiate a refund or exchange, please contact our customer service team. We will guide you through the process and provide you with the necessary instructions. We aim to process refunds promptly once the returned item has been received and inspected.

We stand behind the quality of our products and offer a comprehensive warranty on all jewelry and watches. Our warranty covers manufacturing defects and craftsmanship for [Number] years from the date of purchase. Please note that the warranty does not cover damage caused by normal wear and tear, accidents, or misuse. For watches, the warranty typically covers the movement, but not the battery, strap, or crystal.

To claim warranty service, please contact our customer service team. We will provide you with instructions on how to return your item for repair or replacement. We recommend keeping your proof of purchase and warranty certificate in a safe place. Please refer to our warranty policy for detailed information on coverage and limitations.

Shipping & Returns Policy

We are committed to providing a seamless and reliable shipping experience. All orders are processed with meticulous care and packaged securely to ensure your precious items arrive in pristine condition. We utilize reputable carriers and tracking services to monitor your shipment every step of the way, providing you with peace of mind and real-time updates. Our system is designed to minimize delays and ensure efficient delivery, allowing you to enjoy your new treasures as soon as possible.

Shipping times and rates vary depending on your location and the selected shipping method. We offer a range of options to suit your needs, from standard delivery to expedited services. Estimated delivery times are provided at checkout, and we strive to adhere to these timelines. Please note that international shipments may be subject to customs delays and duties, which are beyond our control. Detailed shipping rates and estimated delivery times are available during the checkout process.

As a token of our appreciation, we offer complimentary ground shipping on all orders over USD 2000. This allows you to enjoy the convenience of free delivery on your exquisite purchases. We believe in providing exceptional value, and this complimentary shipping option is one way we demonstrate our commitment to your satisfaction. (not applicable for International Deliveries)

Our ground shipping option provides a reliable and cost-effective delivery service. Typically, ground shipping delivers within [7] Seven business days within Singapore. This option is ideal for customers who are not in a rush and prefer a more economical shipping solution. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we 1 offer a [7] seven day return policy. Items must be returned in their original condition and packaging, with all accompanying documentation. Customized or engraved items may not be eligible for returns, except in cases of manufacturing defects. To initiate a return, please contact our customer service team to obtain a return authorization number and instructions. We will process your refund promptly upon receipt and inspection of the returned item. Please refer to our full return policy for detailed information and any applicable restrictions.

Return items to the following address:

Web.builders
16 Shaw Road, Singapore 367954
Tel: +65 81 581 581
Email: admin@design.com.sg